Refund policy

REFUND POLICY

Order Cancellation 

We are happy to cancel your order for a full refund. Please contact us as soon as possible via e-mail onlineshopeu@afnanperfumes.com clearly stating your order number & your reason(s) for wanting to cancel your purchase. This only applies to orders that have not yet been dispatched.  

If your order has already been dispatched, you will need to return your order to us following our Returns Policy below.  

Returning Item(s) For A Refund 

If you are not completely satisfied with your online purchase, we will happily issue you a full refund for your order. You have 14 days from the date of receipt to return your item(s) back to us. All items must be returned in their original cellophane, unopened and unused. If this is adhered to, we will issue a refund for your item(s) upon receipt.  

Refund processing times may vary so please allow up to 21 working days for the refund to appear on your credit card or bank statement. Please note Bjutip is unable to subsidise the costs of returning orders unless items are faulty. Please note, when granted a refund or exchange you are still liable for the shipping costs.  

Returning Items For An Exchange 

We do not currently offer exchange services once the order has been shipped. Please return your item and place a new order.   

Returning Faulty Items 

We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your item, please contact a member of our Customer Care Team via email onlineshopeu@afnanperfumes.com, who will be happy to deal with your issue. You will be asked to provide your name, order number and a brief description of the fault.  The specifications of defective goods and further information can be found in our Terms and Conditions.

Customer Returns Responsibility 

Please be aware that you are responsible for the return of all items until we are in safe receipt.

Receiving An Incorrect Item 

If you have received an incorrect item please contact a member of our Customer Care Team via email onlineshopeu@afnanperfumes.com. Please have your order documents to hand as you will be asked to state your order number and the product codes.  

Bjutip Customer Care Team will advise how you should proceed with the return of your item. Upon receipt of your goods we will then process a full refund or exchange. Please note, until we are in receipt of your items they are your responsibility. 

Returns Address: 

For all returns and exchanges, please send your items to:

Bjutip, a. s.
Tyrsova 1182
664 42 Modrice
Czech republic

Looking for more detailed information on returns? You can find them in our Terms and Conditions.

 

 

WITHDRAWAL FORM

My full name: ………………………………………………………………………………
My address: ………………………………………………………………………………………………
My phone and email: …………………………………………………………………………………
BJUTIP a.s., Id. No.: 10865373, Tax Id. No.: CZ10865373, registered seat Tyršova 1182, 664 42 Modřice

 

In: …………………………………………    On: …………………………………………

 

Notice of Withdrawal from the Purchase Agreement

 

Dear Sirs, on …………………, I concluded a purchase agreement with you via your e-shop at https://cz.afnan.com, for the purchase of goods

of the brand ……………………………………………………………………………………………………………………………………………………………….…………………………………………………………………………………………………………… (identification of goods).

 

I received the goods on ………………………

 

As the agreement was concluded using the internet, a common means of remote communication, I hereby exercise my right under Section 1829(1) in conjunction with Section 1818 of Act No. 89/2012 Coll., the Civil Code, as amended, and hereby notify you that I am withdrawing from the above-mentioned purchase agreement.

 

I am returning the goods to you in a separate shipment and request that you refund the purchase price of CZK ……………… and CZK ………… for postage to my bank account No.: ……………………………………………………………………………………………………… within 14 calendar days from the delivery of this withdrawal notice.

 

Sincerely ................................................... (sign personally)

 

Attachments: Copy of the proof of purchase

 

COMPLAINT FORM

My full name: ………………………………………………………………………………

My address: ………………………………………………………………………………………………

My phone and email: …………………………………………………………………………………

BJUTIP a.s., Id. No.: 10865373, Tax Id. No.: CZ10865373, registered seat Tyršova 1182, 664 42 Modřice

 

In: …………………………………………    On: …………………………………………

 

Notice of Complaint

 

Dear Sirs, on …………………, I concluded a purchase agreement with you via your e-shop at https://cz.afnan.com, for the purchase of goods

of the brand ……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………… (identification of goods).

 

I received the goods on ………………………

 

I am filing a complaint regarding the goods due to the following

defects: ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….

 

I request (choose one option):

 

Repair of the goods / Discount on the purchase price / Replacement with a new item / Withdrawal from the contract

 

Sincerely ................................................... (sign personally)

 

Attachments: Copy of the proof of purchase